Refund Policy

At PiralteSwap, we want you to be completely satisfied with your purchases. This Refund Policy outlines the conditions and processes for returns and refunds. By using our platform, you agree to the terms of this policy.

1. Return Eligibility

We accept returns under the following conditions:

1.1 Eligible Returns

You may return an item purchased through PiralteSwap if:

• The item received significantly differs from its description or photographs on our platform
• The item has undisclosed damage, defects, or excessive wear not mentioned in the listing
• You received an incorrect item
• The item is unwearable due to hygiene concerns not evident from the listing

1.2 Non-Eligible Returns

Returns will not be accepted in the following situations:

• The item fits differently than expected, but the size information provided in the listing was accurate
• You simply changed your mind or no longer want the item
• Minor imperfections that were disclosed in the listing description or visible in photos
• Damage that occurred after you received the item
• Issues with color variation due to different monitor displays, provided the item's general color is as described
• More than 14 days have passed since delivery

2. Return Process

To initiate a return, please follow these steps:

2.1 Contact Us

Within 14 days of receiving your item, you must:

1. Log in to your PiralteSwap account
2. Go to "My Orders" and locate the item you wish to return
3. Click on "Request Return" and complete the return form
4. Include clear photographs documenting the issue with the item

Alternatively, you can email our customer service team at returns@piralteswvap.com with your order number, item details, and reason for return.

2.2 Return Authorization

After submitting your return request:

1. Our team will review your request within 2 business days
2. If approved, you will receive a Return Authorization (RA) number and return instructions
3. If denied, you will receive an explanation for the decision

2.3 Shipping Returns

Once your return is authorized:

1. Package the item securely in its original condition
2. Include the RA number on the outside of the package
3. Ship the item to the address provided in the return instructions
4. Keep your shipping receipt and tracking information

Please note: Unless the return is due to our error (wrong item sent, undisclosed damage), return shipping costs are the responsibility of the customer.

3. Refund Processing

3.1 Inspection Process

Upon receiving your return, we will:

1. Inspect the item to verify the reported issue
2. Confirm that the item is in its original condition (except for the reported issue)
3. Verify that the return meets our eligibility requirements

3.2 Refund Timeframe

If your return is approved:

• We will process your refund within 5 business days of receiving the returned item
• Refunds will be issued to the original payment method used for the purchase
• You will receive an email confirmation when your refund has been processed

Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your payment provider or bank's processing times.

3.3 Full vs. Partial Refunds

We may issue:

• Full Refund: The complete purchase price, including shipping if the return is due to our error
• Partial Refund: A portion of the purchase price in cases where the item has minor issues but is still usable, or when the item shows signs of use beyond the reported issue

4. Exchanges

Instead of a refund, you may request an exchange if:

• The same item is available in a different size or color
• You prefer to select another item of similar value

For exchanges, follow the same initial return process and indicate your preference for an exchange rather than a refund. Please note that exchange options are subject to availability.

5. Special Circumstances

5.1 Damaged Items During Shipping

If your item arrives damaged due to shipping:

1. Take photographs of the damaged package before opening it completely
2. Take photographs of the damaged item
3. Contact us within 48 hours of delivery

In these cases, we may require you to file a claim with the shipping carrier before processing your refund.

5.2 Missing Items

If your package arrived but items are missing:

1. Check the packing slip to confirm what should have been included
2. Contact us within 48 hours of delivery

5.3 Items on Sale or Promotional Items

Items purchased during sales or with promotional discounts follow the same return policy unless specifically noted otherwise at the time of purchase.

5.4 Gift Returns

For items received as gifts:

• The recipient may return the item following our standard return process
• Refunds for gifts will be issued as store credit to the recipient
• The original purchaser will be notified of the return but not the specific reason

6. Exceptions to the Policy

While we strive to provide a fair refund policy, certain situations may require special consideration. We reserve the right to make exceptions to this policy on a case-by-case basis. Please contact our customer service team if you believe your situation warrants special consideration.

7. Policy Updates

We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Significant changes will be communicated via email to registered users. The policy in effect at the time of your purchase will apply to that transaction.

8. Contact Information

If you have any questions about our Refund Policy, please contact us at:

PiralteSwap
Customer Service - Returns Department
Flat 38i Jane Hills East Erin
TA4 2EY
United Kingdom
Email: returns@piralteswvap.com
Phone: +442101606660
Hours: Monday-Friday, 9:00 AM - 5:00 PM GMT